We sell our furniture through over 250 furniture stores in every province (and some of the territories) of Canada. Click on the Store Locator link and enter your city/town/province to find your closest dealer.
Most furniture ordered online is shipped less than 2 weeks after the order is placed. Depending on your location, transit time will add approximately one week to this. If you are ordering through a dealer they will advise you of when to expect your furniture to arrive.
Yes. You may return items sold and fulfilled by Crate Designs Furniture within 7 days of delivery for a full refund. View complete details at our Customer Service page. If purchasing furniture through a Crate Designs dealer check with your salesperson for their store's return policy.
The company was founded in 1906 as The Chesley Chair Company. The name was changed to Heirloom of Canada in the 1970's and to more accurately reflect the product line the name was changed again in the 1990's to Crate Designs.
We take our environmental responsibilities seriously, which is why: We only use plantation grown and harvested wood. Southern Yellow Pine forests are some of the most productive and sustainable timberlands in the world and it is an abundant and renewable resource. The furniture is blanket wrapped for local shipping whenever possible instead of using disposable packaging. Waste generated is recycled where possible (sawdust is turned into wood fuel using a briquetter, wood scraps are bagged for fuel) and when not feasible is disposed of in a responsible manner. Quality and durability mean a very long product lifecycle (lifetime) which minimizes the impact and footprint of your purchase on the environment.
Most of our furniture is solid Southern Yellow Pine only. Beds and bunk beds are solid wood only with no particle board. Materials are listed in the description when you view a product. We use real wood veneer over particle board for the tops of some models and the recessed panel of all doors to produce a better product. In both cases the veneered panel is surrounded by solid wood.
Beds, bunk beds and dining tables require assembly. Instructions and an Allen key are provided and the only other tool you need is a screwdriver. All other furniture is shipped assembled. View Assembly Instructions.
You can. Our beds and bunk beds all are sized for regular North American mattress sizes. The exceptions are trundle beds and storage trundles. The height is limited to 6" and mattresses must be a little shorter than regular. We recommend our Trundle Mattress for these models.
Southern Yellow Pine does have knots and our furniture will have some knots, but much fewer than most pine furniture. The WildRoots and HarvestRoots collections are designed and built with the maximum amount of knots and character that we can find in our lumber - a very different look for those that appreciate the wilder side of wood!
The finishes we use are formulated to be applied on bare wood using spray equipment. Visit a good paint store to purchase a paint or stain in the colour you are after. Follow the manufacturer's instructions for surface preparation and application.
Visit your local reupholsterer for the answer to that question. We do not offer that service but we do sell replacement upholstered components. These are complete components, new foam, fabric and internal frames where necessary. You simply remove your old parts and replace with the new ones. The price will vary depending on the fabric you choose. On the top menu click on Replacement Parts, then Upholstered Components to view pricing for all Crate Designs products.
View and purchase fabric by clicking on Fabric Choices on the top menu. You can also purchase complete replacement components for any Crate Designs by clicking on Replacement Parts, then Upholstered Components on the top menu. Replacement components are complete units, ready to simply place on your frame or install very easily - simple to follow instructions are included.
Our lifetime guarantee is limited to the original purchaser. Replacement components are available and can be ordered for almost any part of Crate Designs furniture. Email a description of the problem part for a price quote.
No. Fabrics are a fashion product and can be discontinued by suppliers at any time. For customers buying upholstered items and thinking about adding more furniture (in the same fabric) at a later date, we recommend the following: Because we can never know in advance when, or if, a fabric will be discontinued, the only way you can be guaranteed to be able to add-on in that fabric is to purchase the required yardage now. When you want to add-on we will use your supplied fabric.