Frequently asked questions

  • Is your furniture solid wood or is it laminate over particle board? Read the answer
  • Can Crate Designs furniture be ordered unfinished? Read the answer
  • What is the weight capacity for the upper bunk bed? Read the answer
  • Is there a taller staircase available to match the height of a tall bunk bed? Read the answer
  • How quickly will I get my order? Read the answer
  • Are your products manufactured and sourced in an eco-friendly way? Read the answer
  • Can I order a darker version of your finishes? Read the answer
  • What is the height of the top bed of a Mission bunk bed? Read the answer
  • Is there a local dealer where I can purchase Crate Designs Furniture from? Read the answer
  • Can I use a trundle bed under a bunk bed? Read the answer
  • How is it that your Pine does not have any knots? Read the answer
  • Can the Versa Loft be ordered in full size instead of twin? Read the answer
  • Why can't you use regular size mattresses on your beds? Read the answer
  • Can we put a 4 drawer unit under both sides of a bed? Read the answer
  • Do you use synthetic foam in your sofas? Read the answer
  • I have your printed catalogue and it refers to a Room Planner but I can't find it. Where did it go? Read the answer
  • Where do I get the dimensions of the 4005Q bunkbed? Read the answer
  • Will the colour match the furniture if I order another Crate designs item in the future? Read the answer
  • Do you have bunk beds that will fit extra-long mattresses that are 38" x 80"? Read the answer
  • Is the assembly difficult for your dressers and chests…what tools do I need? Read the answer
  • Is there any advantage to buying through your web site instead of a store that has your furniture? Read the answer
  • Can I be sure of being able to add to my collection at a later date using the same fabric? Read the answer
  • I will be ordering a 4 seat sofa that will have to be taken apart to get into my home. How easy will it be to take apart? Read the answer
  • Would putting a glass top on one of our tables affect the wood on any way? (i.e. increased warping, cracking etc.) Read the answer
  • Can any of your desks be made with a longer/shorter top? Read the answer
  • Can Crate Designs Furniture be left outside? Read the answer
  • Is Crate Designs Furniture a new company? Read the answer
  • Where is Crate Designs Furniture made? Read the answer
  • I have a Crate Designs day bed and want to turn it into a bunk bed. How do I do this? Read the answer
  • We bought Crate Designs furniture many years ago. We noticed your new Espresso finish and would like to refinish our furniture in this colour. How do we do this? Can we buy the finish material from you? Read the answer
  • We need to disassemble a bunk bed to move it but do not have the instructions. Where can I find instructions? Read the answer
  • How much does it cost to reupholster furniture? Read the answer
  • How do I purchase fabric to reupholster my Crate Designs chairs? Read the answer
  • How do I clean furniture with the Classic oil finish? Read the answer
  • I have a problem with a Crate Designs dresser that I purchased through Kijiji. How do I go about getting it serviced? Read the answer
If you didn't find the answer you needed, send your question using the contact form and we will respond promptly.

  • Most of our furniture is solid Southern Yellow Pine only. Beds and bunk beds are solid wood only with no particle board. Materials are listed in the description when you view a product. We use real wood veneer over particle board for the tops of some models and the recessed panel of all doors to produce a better product. In both cases the veneered panel is surrounded by solid wood.
  • Yes, all furniture can be ordered unfinished, ready for you to personalize.
  • Over 400 pounds. All of our beds and bunk beds are rated at over 400 pounds.
  • The staircase is only available in one height. Many small children have proven that it works well with the tall bunk bed.
  • Most furniture is shipped within 2 weeks after the order is placed. Depending on your location, transit time will add approximqately one week to this.
  • We take our environmental responsibilities seriously, which is why: We only use plantation grown and harvested wood. Southern Yellow Pine forests are some of the most productive and sustainable timberlands in the world and it is an abundant and renewable resource. The furniture is blanket wrapped for shipping whenever possible instead of using disposable packaging. Waste generated is recycled where possible (wood chips and sawdust for animal bedding, wood scraps for fuel) and when not feasible is disposed of in a responsible manner. Quality and durability mean a very long product lifecycle (lifetime) which minimizes the impact and footprint of your purchase on the environment.
  • Sorry, no, we don't do any custom colours or variations.
  • View a detailed diagram with bunk bed height measurements.
  • Click on the Store Locator link at the bottom of the page and enter your city/town/province to find your closest dealer.
  • Trundle, storage beds and storage drawers can be used under every model of bed and bunk bed we make.
  • Southern Yellow Pine does have knots and our furniture will have some knots, but much fewer than most pine furniture.
  • Sorry, no. This model is only available in twin size.
  • You can. Our beds and bunk beds all are sized for regular North American mattress sizes. The exceptions are trundle beds and storage trundles. The height is limited to 6" and mattresses must be a little shorter than regular. We recommend our Trundle Mattress for these models.
  • A 4 drawer unit can be used on both sides of any Captain's bed model - even twin size. A 3 drawer unit can be used under both sides of any Crate Designs bed or bunk bed - even twin size.
  • Yes, we use polyurethane foam. It is durable and non-allergenic.
  • You have an old catalogue. While we no longer have the Room Planner on our site you can find a very good one here.
  • Dimensions for all models are shown in the descriptions. Type the model number (4005Q) in the search box at the top of any page to find the model category with the 4005Q SKU.
  • Yes it will. As with most woods, pine will darken with age. The lighter the colour the more pronounced this natural darkening will be.
  • Yes, all Crate Designs beds and bunk beds are available extra-long.
  • Beds, bunk beds and dining tables require assembly. Instructions and an Allen key are provided and the only other tool you need is a screwdriver or for some models a 9/16" socket or adjustable wrench. All other furniture is shipped assembled. Click on Assembly Instructions at the bottom of the page to find specific instructions.
  • No. You will usually receive more personalized service from your local Crate Designs dealer. View the Store Locator to find your closest dealer.
  • No. Fabrics are a fashion product and can be discontinued by suppliers at any time. For customers buying upholstered items and thinking about adding more furniture (in the same fabric) at a later date, we recommend the following: Because we can never know in advance when, or if, a fabric will be discontinued, the only way you can be guaranteed to be able to add-on in that fabric is to purchase the required yardage now. When you want to add-on we will use your supplied fabric.
  • Very easy. View Assembly Instructions at the bottom of this page for full instructions.
  • No it wouldn’t be detrimental at all. WildRoots dressers and night tables are shipped with a tempered glass top.
  • Desks are available in 4 widths - 42", 46", 58" and 62".
  • No. Our furniture is for indoor use only.
  • The company was founded in 1906 as The Chesley Chair Company. The name was changed to Heirloom of Canada in the 1970's and to more accurately reflect the product line the name was changed again in the 1990's to Crate Designs.
  • Crate Designs is manufactured in Canada, in the wonderful small town of Chesley, Ontario.
  • Sorry, it is not possible to order components to convert beds into bunk beds.
  • The finishes we use are formulated to be applied on bare wood using spray equipment. Visit a good paint store to purchase a paint or stain in the colour you are after. Follow the manufacturer's instructions for surface preparation and application.
  • Click on Assembly Instructions at the bottom of this page to view assembly/disassembly instructions for all models.
  • The price will vary depending on the fabric you choose. On the top menu click on Replacement Parts, then Upholstered Components to view pricing for all Crate Designs products. These are complete components, new foam, fabric and internal frames where necessary. You simply remove your old parts and replace with the new ones.
  • View and purchase fabric by clicking on Fabric Choices on the top menu. You can also purchase complete replacement components for any Crate Designs by clicking on Replacement Parts, then Upholstered Components on the top menu. Replacement components are complete units, ready to simply place on your frame or install very easily - simple to follow instructions are included.
  • Click on Furniture Care at the bottom of any page to view the Furniture Care page for information and tips for cleaning all of our finishes and fabrics.
  • Our lifetime guarantee is limited to the original purchaser. Replacement components are available and can be ordered for almost any part of Crate Designs furniture. Email a picture and description of the problem part for a price quote.

If you didn't find the answer you needed, send your question using the contact form and we will respond promptly.